Customer Service

At Roma Leaf, we pride ourselves on helping those around us lead healthier lifestyles. We’re so confident that our CBD products will make a positive difference in your life that we offer a 30-day satisfaction guarantee.

Return/Refund Terms & Conditions:
If you have questions or concerns about these products, please contact our customer service staff prior to purchasing this item. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

If you would like to return an item you have bought from us, you may do so at any point up to 30 days from when it was delivered. To return your product, you should email for further instructions.

Each customer is allowed one refund
Shipping cost on a returned item will not be refunded
Once your return is received, please allow 48 – 72 hours for your refund to be processed. Credit times will vary depending on your bank or credit card provider.
If you received products damaged during shipping, you must notify us within 48 hours of shipment delivery to qualify for an exchange of the exact product using the form above. Once the damaged product has been received a new order will be shipped out to you free of charge.
Exchanges will not be issued until the product has been confirmed received, but once received, every effort will be made to complete the exchange as quickly as possible.
If you have any questions or concerns, please contact us at

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Note, the cost of return shipping will be deducted from your refund.