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Shipping & Refunds

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions, you agree that you understand that the products purchased, whether consumable or topical, contain cannabinoids from industrial hemp. Our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. Please see our return/exchange policy under the Shopify Return Policy. Your acceptance of the terms of purchase means you agree to and understand the returns/refund policy.

Return/Refund Terms & Conditions:
If you have questions or concerns about these products, please contact our customer service staff prior to purchasing this item. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

If you would like to return an item you have bought from us, you may do so at any point up to 30 days from when it was delivered. To return your product, you should email info@www.romaleaf.com for further instructions.

  1. Each customer is allowed one refund
  2. Shipping costs are non-refundable. Customer is responsible for return shipping costs.
  3. Once your return is received, please allow 48 – 72 hours for your refund to be processed. Credit times will vary depending on your bank or credit card provider.
  4. If you received products damaged during shipping, you must notify us within 48 hours of shipment delivery to qualify for an exchange of the exact product using the form above. Once the damaged product has been received a new order will be shipped out to you free of charge.
  5. Exchanges will not be issued until the product has been confirmed received, but once received, every effort will be made to complete the exchange as quickly as possible.
  6. If you have any questions or concerns, please contact us at info@www.romaleaf.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Note, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@www.romaleaf.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to return it for the same item, send us an email at info@www.romaleaf.com.

Shipping
All orders are shipped within 2-5 business days from when the order is placed. Orders placed over the weekend will not ship until the following week. Multiple orders will be processed in the order in which they were received.

PLEASE NOTE THAT WE CANNOT SHIP TO PO BOXES.
We offer ground shipping service, which allows us to assist more consumers in a more reliable and economical manner as we grow broader in distribution. Packages generally take 3-7 days from placing an order to arrival at your door. If you have additional shipping questions, please call us at 800-607-4524.

Damage Due to Freight or Shipping
All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please contact your sales representative or us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product.

Customer Service
Email: info@www.romaleaf.com

 

 

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